Privacy Policy

Last updated: 01 February 2026

Website: https://sprouthive.co.uk

Sprouthive Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can control your information.

If you do not agree with any part of this policy, please do not use our website or services.

1. Who We Are

Sprouthive Ltd is a UK-registered business helping small businesses, non-profits, and purpose-driven organisations with digital products, marketing support, content creation, social media strategy, coaching, training, and business support.

Our contact details:

Email: hello@sprouthive.co.uk

Address: Office 14810, 182-184 High Street North, East Ham, London, England, E6 2JA

We are the data controller of the personal data described here.

2. What Personal Data We Collect

We may collect the following categories of personal data:

a. Contact Information

  • Name
  • Email address
  • Phone number (if provided)

This typically comes from you when you sign up for emails, contact us, register for a service, or make a purchase.

b. Transaction & Account Data

  • Purchase history
  • Billing details (via third-party payment processors)

We do not store full payment card details ourselves (these are handled by secure providers such as Stripe).

c. Website & Usage Data

  • IP address
  • Device type
  • Pages visited
  • Analytics data

We collect this automatically when you use our website.

d. Marketing Preferences

Your preferences about how you want to receive marketing communications from us.

e. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our site and improve your experience. This may include analytics cookies. A cookie consent banner that appears when you visit our website explains this in more detail.

We do not collect sensitive personal data (e.g., health, political opinions) unless you choose to share it and it’s necessary for a specific service.

3. How We Use Your Personal Data

We use personal data to:

  • Provide our products and services to you
  • Communicate with you about orders, services, updates, or support
  • Improve and analyse how our website is used
  • Send marketing communications (with consent where required)
  • Comply with legal obligations (e.g., tax records)

For marketing emails, we rely on your consent or, where appropriate, our legitimate interests in providing information about relevant products and offers. You can unsubscribe at any time.

4. Legal Bases for Processing

Under UK GDPR, we rely on one or more of these lawful bases:

  • Contract performance: to fulfil orders or provide services you request.
  • Consent: where you agree to receive marketing or subscribe to communications.
  • Legitimate interests: to run and improve our website, analyse usage, or manage customer relationships, provided this does not override your rights.

5. Who We Share Your Data With

We may share your personal data with:

  • Service providers (e.g., payment processors, email platforms, analytics tools)
  • Professional advisers (lawyers, accountants, auditors)
  • Marketing platforms you opt in to connect with
  • Legal or regulatory bodies if required by law

We never sell your personal data to unrelated third parties.

If any data goes outside the UK, we use safeguards such as approved transfer mechanisms to ensure similar protection levels.

We may access and manage personal data while working outside the UK. Where this happens, we take reasonable technical and organisational measures to keep your data secure and protected in line with UK GDPR.

6. Data Retention

We keep personal data only as long as necessary to provide services, comply with legal obligations (e.g., accounting records), and support our business operations.

For example:

  • Customer purchase records: usually kept for at least 6 years for UK tax compliance
  • Marketing preferences: held until you unsubscribe
  • Analytics data: retained in aggregated form for trend analysis

7. Your Rights Under GDPR

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your data (where there is no legal reason to keep it)
  • Restrict or object to processing
  • Withdraw consent at any time (where processing is based on consent)
  • Data portability: receive your data in a structured format

To exercise any of these rights, please contact us at hello@sprouthive.co.uk. You can also lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies & Tracking

Our website uses cookies to:

  • Enable essential site functions
  • Analyse how the site is used
  • Personalise your experience

You can manage your cookie preferences through the cookie banner or browser settings.

9. Linked Sites

When you click links to external sites (e.g., affiliate sites), their own privacy policies apply. We are not responsible for how those sites handle your data.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in law, technology, or business practices. The latest version will always be posted here with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data:

Sprouthive Ltd

Email: hello@sprouthive.co.uk

Website: https://sprouthive.co.uk

Scroll to Top